Last Updated: November 4th, 2025

1. Introduction

This Privacy Policy explains how EPGTV.NET (“Provider,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use our electronic program guide service (“EPG Service” or “Service”) and our website. Please read this policy carefully. By accessing or using our Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

  • Account Information: When you register for our Service, we collect your name, email address, and billing information necessary for payment processing.

  • Payment Information: We use PayPal for payment processing. We do not store your full payment card details on our servers. PayPal’s collection and use of your information are governed by their own privacy policy.

  • Service Configuration: Information about your channel preferences, region, and device settings to provide the EPG Service.

2.2 Automatically Collected Information

  • Usage Data: Information about your interactions with our Service, including IP address, device type, browser type, operating system, access times, and pages viewed.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies as described in Section 5 below.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our EPG Service

  • Process your transactions and manage your account

  • Send you required service notifications, updates, and administrative messages

  • Monitor and analyze usage patterns and trends to improve user experience

  • Respond to your inquiries and provide customer support via our live chat service

  • Ensure compliance with our Terms of Service

  • Protect against, identify, and prevent fraud and other illegal activities

4. Information Sharing and Disclosure

4.1 No Sale or Sharing with Third Parties
We do not sell, trade, rent, or otherwise share your personal information with third parties for their marketing or promotional purposes.

4.2 Limited Service Provider Disclosure
We may disclose your information to trusted third-party service providers only to the extent necessary to operate our Service:

  • PayPal: For payment processing. Their use of your information is governed by their privacy policy.

  • Interpretix: For website analytics and metrics. Their use of information is limited to providing us with aggregated usage statistics.

  • ACRKT: For live chat support functionality.

These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

4.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Cookie Policy

5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website or use our Service. They help us provide, protect, and improve our Service.

5.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the Service to function properly, such as maintaining your login session.

  • Preference Cookies: Remember your settings and preferences.

  • Analytics Cookies: Help us understand how visitors interact with our website.

5.3 Third-Party Cookies
Our service providers may set their own cookies:

  • PayPal: Uses cookies for payment processing and fraud prevention. 

  • Interpretix: Uses cookies to collect anonymous analytics data about website usage. 

  • ACRKT: Uses cookies to operate the live chat functionality and improve customer support. 

5.4 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the “Options” or “Preferences” menu. Please note that disabling certain cookies may affect the functionality of our Service.

6. Email Communications

6.1 Service Communications
We will send you occasional emails that are required for the operation of our Service, including:

  • Service updates and notifications

  • Important security announcements

  • Changes to our Terms of Service or Privacy Policy

  • Billing and account-related communications

These communications are considered part of the Service and you cannot opt out of them while your account is active.

6.2 No Marketing Emails
We do not send promotional or marketing emails. All communications are strictly service-related.

7. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need to retain your information, we will securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to the personal information we hold about you

  • Correction of inaccurate or incomplete information

  • Deletion of your personal information (subject to legal requirements)

  • Objection to processing of your information

To exercise these rights, please contact us using the information in Section 11.

10. International Data Transfers

Our Service is operated from Mexico. If you are accessing our Service from outside Mexico, please be aware that your information may be transferred to, stored, and processed in Mexico, where data protection laws may differ from those in your country.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

EPGTV.NET

Av. Nader 27 Loc 1011 SM2 M2 L10, Cancun, Mexico 77500

legal@epgtv.net

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We may also notify you via email of significant changes. Your continued use of the Service after any modification constitutes your acceptance of the updated Privacy Policy.